Solution · Customer support
Customer answers that stay on-brand and on-policy
Support Ace gives SMEs first-line help: sort the queue, draft replies from your handbook, and warn the team before a promise breaks.
ACE · SUP
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What Support Ace handles
- New tickets: tagged, prioritized, routed
- Common questions: drafts with sources from your docs
- Risk moments: SLA and sentiment warnings
- Never alone: refunds, legal, and billing disputes need a human
First-line support without a night shift
Triage on arrival
Intent, urgency, and sentiment — so your small team works the right tickets first.
Grounded drafts
Answers cite your policy pages and FAQs. Staff edit tone and send.
Watchdog
Get a nudge before you miss a promised response time.
Handoff pack
When you must escalate, context travels with the ticket — no retyping the story.
Protect your reviews and your weekends
Humans send. Ace prepares. Customers stay happy.